- modSTORAGE offers 5'x5' units (equivalent to a regular closet), 5'x10' units (equivalent to a walk-in closet), 5'x15' units (equivalent to a large closet), 10'x10' units (equivalent to half a one car garage), 10'x15' units (equivalent to 2/3rds of a one car garage), 10'x20' units (equivalent to a standard one car garage), 10'x25' units (equilivant to an one car garage), 10'x30' units(equivalent to a standard two car garage).
- Small Units (5' x5', 5' x10' feet) are suitable for boxes, small furniture, documents or seasonal items. Medium Units (10' x10', 10' x15' feet) can accommodate the contents of a one-bedroom apartment, including furniture and appliances. Large Units (10'x20', 10'x25', 10'x30' feet) is ideal for storing the contents of a multi-bedroom house, vehicles, or large equipment.
modSTORAGE: Monterey California | FAQ
Have questions about our self storage solutions?
We’ve got answers!
Welcome to our FAQ page
Here you can find detailed information on everything from unit sizes and security features to billing and special services! Whether you're new to self-storage or a returning customer, our comprehensive guide is here to help you navigate your storage experience with ease. Discover quick answers to common questions and learn more about how we can meet your storage needs at modSTORAGE Monterey. Still have questions? Don't hesitate to contact us and we'll connect you with a self-storage specialist today!
General Information
What sizes of storage units do you offer?
What are your hours of operation?
- Customers have access to their items from 6am to 10pm everyday.
- The office is open 8am to 5pm Monday through Saturday and 8am to 2pm on Sunday. Please contact us to learn about holiday hours.
How secure is your facility?
- modSTORAGE has multi-leveled security systems to protect you and your items. The storage has electronic gated access, 24/7 security camera monitoring and on site managements. Your storage unit is protected with a Bluetooth lock. The facility is well lit, and well protected.
Do you offer climate-controlled units?
- Yes, modSTORAGE has climate-controlled units in a variety of different sizes. Climate-controlled units are designed to prevent mildew, mold, and warping. These storage units are best for documents, wooden or leather furniture, photographs, clothing, collectables, art pieces, and wine.
What is the minimum rental period?
- We understand that customers may only want an unit for a minimum amount of time, this is common especially if a customer just needs a place to store their items in between moves. modSTORAGE is happy to accomidate the customers needs as well as offering discounts for long term rentals too.
Pricing & Payment
What are your rates?
- Customers can see the prices of available units here. Please contact our store manager to see if we are offering any discounts.
Are there any additional fees or deposits required?
- modSTORAGE doesn't have any hidden fees. Your store manager will break down all the pricing with you.
What payment methods do you accept?
- modSTORAGE accepts all major credit cards, and payment is done through our payment portal.
How is billing handled?
- Billing can be handled online. A customer can pay, go over their bill online and set up recurrent payments.
Services & Policies
Can I change my storage unit size after signing the contract?
- Yes, modSTORAGE staff will help you determine the perfect size for your unit and provide tips on how to get the most amount of space for your unit. If you decide to upgrade or downgrade the size of your unit, we can assist you.
What items are prohibited from storage?
- Perishable goods: including food, and medicine, flammable or volatile materials: gasoline, paint, and illegal items.
Do you provide locks, packing materials, and moving supplies?
- Locks used are bluetoothed and are unlocked through an app on your phone. The office has packing supplies including boxes, bubblewrap and tape. We also have dollies, and handtrucks.
Is insurance required for stored items?
- Insurance isn't needed to store your items in our units however if you are interested in purchasing insurance the staff will help you choose the right plan for you.
Access & Facilities
Can I access my storage unit outside of regular business hours?
- Customers can access their unit from 6am to 10pm everyday. If they have an emergency and need to access their items outside of business hours, please contact us.
Is there a way to manage my storage unit remotely?
- Customers can pay their balance online, as well as provide unit access to someone else through sharing their app.
What amenities are available at the facility?
- modSTORAGE offers Wi-Fi, on-site management, restrooms, parking, and supplies (that are available to purchase).
Moving & Transportation
Do you offer truck rental or moving assistance?
- modSTORAGE is partnering with Penske for truck rentals. You can rent a truck at our facility. If you need further moving assistance, modSTORAGE also is affilated with Mod Movers. Mod Movers can provide any type of move you need, or if you need help moving your items to and from our storage. Along with Penske and Mod Movers, we have dollies and carts availabile to assist your loading and unloading.
Are there any restrictions on vehicle storage?
- modSTORAGE offers vechile storage including storage for your RVs and Boats. Please contact us to book your vechile storage and we will go over the process with you.
Closing & Changes
How do I close my account?
- Please contact the store manager to terminate your account. They will go over any notice periods and cleaning policies as well as how to close your account.
What happens if I leave belongings in the unit after my lease ends?
- After a grace period if items are abandoned in an unit, the custmer may be charged with a cleaning fee, and items may be disposed or the contents of the unit may auctioned.
Miscellaneous
Special Services
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Do you offer document shredding or media destruction services?
We do not offer document shredding or media destruction. -
Are there specialty storage options for items like wine or art?
Yes, we offer climate controlled storage units tailored for wine, and art storage.
Technical Support
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How do I reset my access code if I forget it?
Please contact your store manager if you get locked out for any reason. -
Is there technical support available for online account management issues?
Yes, troubleshoot through your account or please contact us.
Policies
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What are your policies on late payments?
If you can not make your payments on time, please contact us. -
What is the process for handling disputes or complaints?
If a customer has any compliments, please contact staff immediately so we can rectify the situation.
Environmental & Community Engagement
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What environmental practices are in place at your facility?
modSTORAGE uses energy effecient lighting, and we are striving to be as green as possible. -
How do you engage with the local community?
modSTORAGE loves to give back locally with a focus on working with Universities, and recycling.
Emergency Procedures
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What should I do in case of an emergency at the facility?
Contact staff immediately regarding any type of emergencies.
Reviews & Testimonials
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Where can I read reviews or testimonials from other customers?
Please check out our reviews on our Yelp page, or our Google+ page.