modSTORAGE: Monterey California | FAQ
Have questions about our self storage solutions?
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Welcome to our FAQ page

Here you can find detailed information on everything from unit sizes and security features to billing and special services! Whether you're new to self-storage or a returning customer, our comprehensive guide is here to help you navigate your storage experience with ease. Discover quick answers to common questions and learn more about how we can meet your storage needs at modSTORAGE Monterey. Still have questions? Don't hesitate to contact us and we'll connect you with a self-storage specialist today!

General Information

Pricing & Payment

Services & Policies

Access & Facilities

Moving & Transportation

Closing & Changes


Special Services

  • Do you offer document shredding or media destruction services?
    We do not offer document shredding or media destruction.
  • Are there specialty storage options for items like wine or art?
    Yes, we offer climate controlled storage units tailored for wine, and art storage.

Technical Support

  • How do I reset my access code if I forget it?
    Please contact your store manager if you get locked out for any reason.
  • Is there technical support available for online account management issues?
    Yes, troubleshoot through your account or please contact us.


  • What are your policies on late payments?
    If you can not make your payments on time, please contact us. 
  • What is the process for handling disputes or complaints?
    If a customer has any compliments, please contact staff immediately so we can rectify the situation. 

Environmental & Community Engagement

  • What environmental practices are in place at your facility?
    modSTORAGE uses energy effecient lighting, and we are striving to be as green as possible. 
  • How do you engage with the local community?
    modSTORAGE loves to give back locally with a focus on working with Universities, and recycling. 

Emergency Procedures

  • What should I do in case of an emergency at the facility?
    Contact staff immediately regarding any type of emergencies. 

Reviews & Testimonials

  • Where can I read reviews or testimonials from other customers?
    Please check out our reviews on our Yelp page, or our Google+ page